Terms and Conditions

Your use of realmgamingcomputers.com website and our services are governed by the terms listed in this agreement. All purchases, services, and inquiries are governed by the policies, terms and conditions below. Please read the following information carefully; by using this site or ordering means you accept the terms in this agreement. “Customer” means you or the business you represent.

General terms

Realm Computers reserves the right to change any specification or configuration listing on the site without notice at any time.

When purchasing, please make sure all shipping, billing and item being purchased are correct. Please contact us if you did not receive a confirmation email once ordered. 

Requests for part changes after ordering may delay the shipping date.


How your order is protected online

We value the protection of your information which is why we use 128-bit encryption secure sockets layer (SSL) to protect the security of your online order. This information is located on our shipping details page when you hover over the lock icon button as well as the green lock icon located on the left of the address bar.

How your order is protected during shipment

We understand the importance of protecting your computer from damage during shipment. We provide shipping insurance with each computer to insure your computer is covered during shipment. Also, we use a moldable foam pak to protect crucial components such as the graphics card.

Warranty

Each Realm Computer system comes with a Lifetime Labor/ 3-year limited warranty from original invoice date. Realm Computers will replace or repair any system component for 3 years from invoice date. Limited warranty does not cover damages caused by modifications, extreme adjustments, unauthorized repair, misuse, or damage caused by customer (i.e. water or physical damage). In addition, we provide 30-day shipment insurance from date of purchase in which we will cover all repair shipping expenses. After 30 days you will be responsible for shipping costs. 

Lifetime technical support

We offer lifetime technical support for the lifetime of your Computer.

Returns

If you are not satisfied with a Realm Computers purchase and would like to return it for a refund within period specified below, just contact us. If returned product is undamaged by the customer, we will issue a full refund with a 15% restocking fee unless otherwise stated in this warranty. All returns must be in "as shipped" condition - same condition as when it shipped. Refunds must include all original accessories, manuals and discs. Refunds are only issued for sale amount and do not include shipping charges. Refunds are not available for custom designed GPU backplates unless there was a defect in the product.

Returns policy

We will provide a full refund with a 15% restocking fee if these criteria are met:

1. The computer is returned within 30 days. Buyer pays return shipping for refund.

2. Broken or defective components
(must send return request within 90 days if computer came with defective components). There is no restocking fee if the item arrived damaged.


Where we ship

We only ship to the 48 contiguous states as of right now excluding Alaska and Hawaii.

Shipping

We ship only after the build has been completed which may take 8-12 days to fully complete. The order may be delayed if your shipping address differs from the credit card address on file. Also, if you choose next day or fast shipping, this means these shipping changes only applies to shipping after the build is completed.

Sales Tax

Realm Computers charges a sales tax of 6.25% for addresses delivered in Texas. Other states are not charged this sales tax.

Trademarks

Any Trademarks used in the Site are trademarks of Realm Computers or their respective owners. Nothing contained on the Site should be construed as granting usage rights to any third-party, by implication or otherwise without the written permission of any third-party owner.

11/05/2018