FAQ
Q: Why are some of the parts not a specific brand?

A: We only used trusted brands for our products. Some of our computers will list a non-specific graphics card or hard drive because a specific one may not be in stock at the time of purchase. We will only parts from our trusted partners such as: Intel, Nvidia, AMD, ASUS, EVGA, PNY, Gigabyte, MSI, ASRock, Zotac, Seagate, WD, Hitachi, Toshiba, Samsung, Kingston, Corsair, and Crucial. We will not buy an off-brand part to try and make the build cheaper.


Q: How much is shipping?

A: Shipping is always free for all of our products (excluding Canada, Alaska and Hawaii).


Q: Do you offer financing?

A: We currently offer a PayPal Credit option. This option should be available after the PayPal payment option is selected.


Q: How long do your computers take to ship?

A: It usually takes 8-12 business days to ship out our computers. Part request changes after ordering may delay shipment.
 

Q: Do you offer overclocking?

A: Yes, just leave a message after you purchase your computers to overclock.


Q: Do you offer older component versions? i.e. Windows 7 or 7th gen CPUs

A: Yes, just let us know which parts you want.


Q: What is your warranty policy?

A: We provide lifetime labor and we will cover your computer for any defective parts for 3 years. We also provide lifetime U.S. based tech support.
 

Q: What countries do you ship to? 

A: We only ship to the United States and Canada for our computers.
 

Q: What types of payments do you receive?

A: We accept PayPal as well as debit/credit cards.


Q: Can I request any part or case not listed on the site?

A: Yes, we can offer most cases as well as any other parts that aren't listed, just go to the contact tab and leave the case or part your heart desires and then we can make your own custom order. If you prefer a build completely different than what is listed on our site, just email us and we can quote you for how much the custom build will be.


Q: Is the Windows I receive digital or on disc?

A: You will always receive Windows 10 on disc for easy recovery and reinstallation, unless alternative is requested.


Q: What is included with my order?

A: You will receive all necessary cables, manuals, and CD's.


Q: Do you charge sales tax?

A: We only charge sales tax for customers in Texas. Other states are not charged this sales tax.


Q: How is my order protected during shipping?

A: We provide insurance to cover the computer as well as a protective moldable foam to protect the crucial components such as the graphics card. You are also covered under PayPal purchase protection if the PayPal option is selected.


Returns:

We will provide a full refund with a 15% restocking fee if these criteria are met:
 
1. The computer is returned within 30 days. Buyer pays return shipping for refund.
 
2. Broken or defective components
(Must send refund request within 90 days if computer came with defective components). There is no restocking fee if the item arrived damaged.

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